The Facilities Manager is responsible for developing and managing high quality and cost-effective asset inventory, attribute and maintenance programs for both buildings/sites and equipment at all company managed locations including on-call work order requests for repairs, grounds maintenance, ancillary services, preventative maintenance, and asset inventory and replacement strategy. Responsibilities may expand to Franchise system in the future. This role is a great opportunity with lots of growth opportunities.
Tasks and Responsibilities:
Design, develop, implement and manage maintenance program for all company managed sites, and potentially franchised sites in the future. Program should be seamless, with one stop shop/portal for requests and monitoring of all maintenance work including trades (e.g. plumbing, electrical, painting, glazing, carpentry, HVAC, Refrigeration) and ancillary services (e.g. janitorial, snow removal, pest control, landscaping, grease trap maintenance). Sites include stands, warehouses and headquarter or other centralized locations.
Ensure that life safety, code (e.g. fire, health), jurisdictional compliance, and brand representation issues are prioritized and resolved as quickly as possible
Develop and/or maintain an asset inventory and tagging system for all high value assets that is accurate, complete, and allows for analysis and bench-marking of maintenance cost experience. This includes capturing stand attributes, generation/type of design, location characteristics and other key information to assist
Assist with maintenance of inventory system for stand attributes that drive performance analyses based on various design and service characteristics.
Periodically analyze key indicator reports and maintenance costs by asset, region and service provider to establish quality and cost benchmarks, identify sub-standard performance or cost overruns, and take corrective action as needed. Provide periodic summary reports highlighting performance of programs against benchmarks and standards.
Develop and manage a preventative maintenance program that is pro-active and ensures high value equipment is serviced regularly to maximize useful life and minimize on-call repair work
Recommend budget targets by site based on program analytics and standardized variables that can be adapted to various types of operations.
Develop and manage asset replacement strategy, projecting end of life assets by location and determining strategy for leveraged purchasing and installation of replacements (e.g. HVAC units)
Build effective partnerships with the leadership teams for Operations, Maintenance & Services, Finance, Accounting, Construction, New Site Development and Legal Real Estate, and drive a best in class service delivery model that is supported by all stakeholders
Foster productive and results-driven partnerships with vendors and service providers, and pro-actively manage their service delivery programs to ensure that service providers meet Dutch Bros’ standards for qualifications (insured, licensed, bonded, background), timeliness, cost, quality of work. Develop intimate knowledge of and experience with systems and other service delivery platforms used by company to provide maintenance programs.
Foster and maintain effective relationships with landlords and related representatives to facilitate approval of projects and other work that requires landlord review; must be able to read and interpret lease provisions related to repairs, maintenance, alterations and improvements to segregate and control cost exposure to Dutch Bros.
Related or other duties as assigned
Experience and Education:
Bachelor’s degree in Facility Management or 3-5 years of equivalent practical experience representing tenant side in a large, multi-unit and multi-state company. Ideal candidate would have strong knowledge and experience with industry standard maintenance service delivery models, project management, leveraged purchasing of equipment, software platforms and best practices. Working knowledge of mechanical, electrical, plumbing, refrigeration, blueprints and general building code requirements.
Other Knowledge, Skills, and Abilities:
Effective organizational and interpersonal skills required, including ability to multi-task. Ability to read and interpret leases and other legal documents related to site maintenance, improvements, and provisions. Ability to work independently/remotely, prioritize workload, and meet deadlines. Strong ability to convey information through written and spoken communication, as well as effective analytical and presentation skills. Familiarity and use of Excel highly desirable. Moderate travel required.
KEY RESULTS AREAS:
Develop, implement and manage an asset inventory that tracks all high value assets, aggregates and categorizes cost and service experience, and provides metrics to facilitate a cost-effective maintenance and replacement strategy
Develop, implement and manage a site attribute survey program that catalogues standardized site attributes for all locations, and allows the company to identify location and design elements that are key drivers of successful stands
Develop, implement and manage a high quality, cost effective on-call and preventative maintenance programs for all sites and high value equipment
Develop, implement and manage an effective project management tracking system that effectively monitors progress on routine and project-based asset maintenance and remodel initiatives.
This role will close to applicants on Monday, April 29th at 5 p.m. P.S.T.