Dutch Bros University (DBU) serves as a critical player in the Field Operations System. We are charged with providing tools and education for all levels of Dutch Bros operations and their impact on daily operations. As an instructional designer you will help content experts craft thier message in an educational way that can then be shared company wide. These educational opportunities and tools will develop employees operationally, professionally, and personally as they spend their time with us.
Turn operational procedures and cultural recommendations into step by step educational processes for field operations:
Work with subject matter experts to identify the target audience’s training needs
Work as a team to determine instructional end goals and match content to those outcomes
Apply trends and best practices in learning technologies and instructional design to current DBU content
Develop exercises and activities that enhance the learning process
Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course and student retention
Maintain project documentation and course folders related to current content
Assist the DBU team in creating and adjusting educational materials to be clear, consistent, and effective:
Suggest adjustments to creative content to ensure engaging learning activities and well-organized operational and cultural lessons
Work with Content Director to match educational mediums to the branding needs in order to produce effective supporting materials.
Work across teams to help the DBU team anticipate, update, and stay current with educational or procedural content:
Work with the Analytics team to determine if evaluations are meeting the needs of these teams and their outcomes
Work with the Coaching team to make sure current trends and new ways of doing things are incorporated into current processes.
Team building, Personal/Professional Development, Cultural Activities (10%):
Familyhood, Family Day, Dubshot Fridays, Trav Talks, One on Ones, etc.
Conferences, workshops, staying current on industry trends through reading, listening to, and watching educational content.
Other activities as approved that improve your ability to perform.
Bachelors degree preferred or 3 years of experience in a comparable role
Experience working with enterprise LMS systems and creating interactive or gamified training methods for the classroom, business, or online formats.
Experience working with information technologies and or analytics
Knowledge of the Dutch Bros Culture and a passion for teaching and education
Strong written and verbal communication skills, including editing and proofreading skills with high attention to detail
Demonstrated experience and proficiency with instructional design work focussed on hybrid, workforce, or experiential learning formats and learning theories
Proficiency working with LMS systems, and other instructional design tools